CUSTOMER SERVICE DELIVERY PLATFORM

UNDERSTANDING YOUR BUSINESS

IS OUR TOP PRIORITY

WE LEAD WITH CONSULTING

CSDP offers much more than just software.

With our business management expertise, we take the time to understand your entire organization to tailor solutions to your specific needs.

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STREAMLINE YOUR PROCESSES

Automate the service management process with software that integrates seamlessly into your entire organization.

SRM HelpDesk

Connect From Anywhere

SRM Inventory

Intelligently Track Your Goods

SRM Analytics

Real-Time Insights

SRM Cloud

Powerful Performance

SRM Mobile

Stay Connected

SRM Dispatch

Service Requests Simplified

SRM Portal

Flexible Self-Service

SRM Depot

Streamline Your Repairs

OUR SERVICE MANAGEMENT SOFTWARE
DELIVERS REAL RESULTS

15%

BOOST IN CUSTOMER SATISFACTION

42%

REDUCTION IN COSTS

31%

INCREASE IN PROFITABILITY

THESE COMPANIES TRUST US

For 14 years, we’ve helped businesses grow while improving their bottom line.

“The best thing about the system is that it is extremely dynamic. So on-the-fly we have the ability to customize this solution to meet our really fluctuating business model. In the past we’d have to modify our processes to fit the system. Now the system can be easily modified to fit our processes.”

Mark Karazim
Chief Information Officer at CSI

“The CSDP team did an unbelievable job. Not only were their Business Consulting services great, but their software development and educational services were even better…They do what they say they can do, and they do it very well. They are worth what we paid for the solution and then some.”

VP of Operations
Ricoh

“We were able to respond to our customers in record time and yet reduce overstocks, materials, labor costs–all while improving customer service satisfaction.”

VP OF OPERATIONS

“We never thought we could turn a cost center into a true business in the amount of time that we were given. We all thought that we would be looking for new jobs…taking cuts in pay. Instead, we are providing profit sharing to all of our employees.”

PRESIDENT & CEO
PSEG

OUR PARTNERS

LET’S WORK TOGETHER

When you succeed, we succeed.

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