The long-term success of our client partnerships is based on flexibility, responsiveness and speed-to-execution in the market.
What We Do
The long-term success of our client partnerships is based on flexibility, responsiveness and speed-to-execution in the market. CSDP’s 30+ years of service industry experience provides us with the expertise to deliver smart SRM products and services as an affordable way to increase efficiency, reduce expenses and enable cost centers to become profit drivers for high-tech, medical, consumer product and industrial manufacturing and third-party service organizations.
Service organizations use our Contracts and Billing software to save time and increase efficiency by automating the numerous tasks that accompany a contract life cycle. Invoice customers at any desired frequency, including single-time, semi-annual, monthly, or custom billing periods.
Contact Center software is specifically designed to deploy quickly and help our clients reduce costs while significantly increasing customer satisfaction and service request efficiencies as part of an end-to-end service lifecycle management solution.
Field Service software solution focuses on ensuring that service technicians with the right skill set are properly dispatched the first time with the right information and parts, which is critical to both customer satisfaction and service profitability.
Our intelligent decision tree logic helps your Contact Center and field service employees or end-customers access the answers to frequently asked questions, product information sheets, service documentation and much more.
Provides the framework to turn your service center into a revenue generating operation. “Cost versus revenue” reports will show where service operations are losing money by either charging too little or providing free service when not warranted.