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Service Lifecycle Management Software CSDP is committed to helping organizations maximize value from your post-sales service operations through the implementation of Service Relationship Management (SRM)© solutions and processes.
Solutions
Customer Support Our software handles all types of service requests via voice phone, web, email, IVR and electronic interface for your call center, help desk and service organization. Robust assignment logic routes requests to queues or individuals based on any data element or combination of elements of a service request. Field Service Ensure your service technicians with the right skill sets are properly dispatched the first time and with the right information and parts, which is critical to both customer satisfaction and service profitability. Reverse Logistics Our solution provides you with in-depth, real-time visibility into demand, supply, and inventory costs. With a clear view of the stocking levels of materials, your returns management and depot repair centers gain a competitive advantage. Service Contracts, Warranty & Entitlement Get at-a-glance information on a customer’s exact entitlement status, whether under-contract, under-warranty, or out-of-coverage. Read more...
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News & Events
View a recording of our archived webinar with TSIA: Take Your Service Operation from OK to Very Good: Best Practices in Business Process Mapping.Read how CSI achieved an ROI of 100% over investment using CSDP's SRM Solution.
Learn about Service Revenue Trends in TSIA's Service Revenue Trends Research Report.
Read our article about the benefits of "A Single View of Customers and Service Operations" published in Field Technologies Magazine.
View a recording of our archived webinar with Field Technologies Magazine:
(Field) Servicing At The Speed Of Change: 3 Keys To Successfully Conquering Ever-Changing Business Requirements.
CSDP certified as a “Green Business” by the Institute for Green Business Certification.
• CSDP Green