What We Do
The long-term success of our client partnerships is based on flexibility, responsiveness and speed-to-execution in the market. CSDP’s 30+ years of service industry experience provides us with the expertise to deliver smart SRM products and services as an affordable way to increase efficiency, reduce expenses and enable cost centers to become profit drivers for high-tech, medical, consumer product and industrial manufacturing and third-party service organizations.
Service organizations use our Contracts and Billing SRM © software to save time and increase efficiency by automating the numerous tasks that accompany a contract life cycle. Invoice customers at any desired frequency, including single-time, semi-annual, monthly, or custom billing periods.
CSDP’s SRM© Contact Center software is specifically designed to deploy quickly and help our clients reduce costs while significantly increasing customer satisfaction and service request efficiencies as part of an end-to-end service lifecycle management solution.
CSDP's SRM © Depot Repair software offers a complete services management solution for implementing and supporting a refurbishment or reclamation center.
The SRM Service Dispatch & Mobility software is a powerful tool for managing and coordinating communications, assignment, warranty entitlement and labor tracking across your service lifecycle management organization.
CSDP’s Customer Support solution handles all types of service requests via phone, web, email, IVR and electronic interface for your call center, help desk and service organization.
The SRM© Inventory Control Management software module provides in-depth, real-time visibility into demand, supply and inventory costs.
Field Service software solution focuses on ensuring that service technicians with the right skill set are properly dispatched the first time with the right information and parts, which is critical to both customer satisfaction and service profitability.
CSDP’s SRM uses a highly configurable ranking system to optimize the scheduling of resources and parts for your service organization.
Our intelligent decision tree logic helps your Contact Center and field service employees or end-customers access the answers to frequently asked questions, product information sheets, service documentation and much more.
CSDP’s Training SRM Software allows you to train and assess employee skills across your organization, both locally and globally
CSDP provides highly qualified IT services to analyze and optimize the performance of your existing or future SRM © service management solution.
Our mobile field service solution, SRM Buddy, is easy to deploy, maintain, and use and enables your field service technicians to have immediate information to get the job done right, on the first call.
All Inclusive System that Control and Manage all aspects of your company's time and resources. Fully Customizable.
Our Warranty Entitlement SRM © software can provide the framework to turn your service center into a revenue generating operation. “Cost versus revenue” reports will show where service operations are losing money by either charging too little or providing free service when not warranted.