Solutions

Customer Support
Our software handles all types of service requests via voice phone, web, email, IVR and electronic interface for your call center, help desk and service organization. Robust assignment logic routes requests to queues or individuals based on any data element or combination of elements of a service request.

Field Service
Ensure your service technicians with the right skill sets are properly dispatched the first time and with the right information and parts, which is critical to both customer satisfaction and service profitability.

Reverse Logistics 
Our solution provides you with in-depth, real-time visibility into demand, supply, and inventory costs. With a clear view of the stocking levels of materials, your returns management and depot repair centers gain a competitive advantage.

Service Contracts, Warranty & Entitlement
Get at-a-glance information on a customer’s exact entitlement status, whether under-contract, under-warranty, or out-of-coverage.

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