CSDP has an experienced senior management team with significant expertise in service operations, software development and process management to deliver exceptional field service solutions, customer service solutions, and end-to-end service management solutions. Together they bring an extensive set of capabilities to their leadership roles.
President, CEO and Chairman of the Board
As President and CEO and Chairman, Jerry Edinger is responsible for leading the strategic vision and growth of CSDP. He joined the company in 2008 after 30-plus year career at IBM, where he held several management and executive positions in IBM’s global services and support businesses. His background and expertise in leading organization in IBM services and support practices also provides a significant advantage in managing CSDP’s consulting and advanced services practice. In addition, he manages the day-to-day business operations of the corporation. Jerry serves as Executive Vice President and Treasurer of the Service Industry Association (SIA).
CFO, Senior VP
In charge of the creative development of CSDP’s service management solutions, Mr. Englund is a critical component in delivering customer requirements. He drives the development teams in crafting the most cost effective and implementable SRMTM solutions. In addition to his technical responsibilities, he is CSDP’s CFO where he oversees company-wide treasury, tax, audit, financial and managerial reporting, forecasting and planning, and internal accounting controls. Mr. Englund has acted as the project leader for several of CSDP’s larger clients such as IBM and Keyspan. Prior to joining CSDP, Mr. Englund created KEOSoft International Corporation, a software development company where he served from 1986 to 1995. Previously, Mr. Englund worked for Pertec Computer Corporation, where he managed the Quality Assurance, Product Support and Training departments from 1982 to 1985. Mr. Englund also managed a business application development software house for Pertec Computer Corporation from 1979 to 1981. Mr Englund Studied Computer Science and Business.
CTO, Senior VP As CTO
Mr. Dorret brings a wealth of experience in automated service applications and is the solution architect for all of the SRM© products we deliver. Additionally, he is responsible for developing and leading CSDP’s R&D initiatives, ensuring that market requirements are fulfilled in a timely and cost-effective manner. He is also responsible for analyzing and selecting the leading-edge technologies that are used in our service management solutions. Formerly, Mr. Dorret was the Executive Vice President of Pacific Decision Sciences Corporation, the predecessor company of CSDP. During his tenure as Executive Vice President, Mr. Dorret performed as the Lead Marketer and Head of Human Resources while simultaneously incorporating client desires into a custom built Enterprise level application. Previously, he has held positions as Lead Designer and Project Manager. Mr. Dorret studied computer sciences and mathematics in the California State University system.