CSDP’s Service Relationship Management® (SRM ™) software for Reverse Logistics is designed to improve operational efficiency, reduce costs in depot repair centers and improve inventory and parts management. Our software provides real-time visibility into inventory costs as well as supply and demand. With a clear view of the stock levels of materials, your returns management and depot repair centers gain a competitive advantage.
CSDP’s Transactional Service Relationship Management (SRM) software for Reverse Logistics offers full visibility into your internal and external service operations in a transaction-based pricing model. This cloud-based solution reduces upfront software and hardware capital and charges customers based on actual usage providing rapid ROI.
CSDP Reverse Logistics Software Features
- Accurately track customer-owned stock levels and set up remote part lockers
- Track costs and eliminate errors and inventory redundancies
- Part tracing is made easier with historical logs
- Tighten inventory stock levels and boost operational efficiency
- Historical tracking of all work orders
- Automatic stock reordering
- Robust Return Materials Authorization (RMA) management
- Bar code enabled for easy tracking
- Cost variables automatically determine whether to repair or replace
- Allows for bench technician workload balancing
CSDP Reverse Logistics Software Benefits
- Increase inventory profitability
- Balance resources more easily
- Enable supply and demand predictability
- Improve supplier and vendor relationships
- Streamlined repair processes & inventory control reduces costs
- Boost profitability with in-house repair automation
- Higher productivity
- Intelligent RMA management maximizes performance
- Easy warranty validation
- One of the highest ROIs in the industry