CSDP’s Service Relationship Management® (SRMTM) for Field Service software solution focuses on ensuring that service technicians with the right skill set are properly dispatched the first time with the right information and parts. The heart of the system is our entitlement engine that quickly and easily identifies what level and type of service to which your customer is entitled. This ensures you meet your contractual SLA requirements and don’t over or under deliver service. Our mobility solutions give field technicians real-time access to critical service data 24×7 and allow them to complete transactions while on-site.

CSDP Field Service Software Features

  • Auto-generate service requests for follow-up activities
  • Easily manages phone, web, email, IVR and electronic interface service requests
  • Distribute incoming tasks into queues
  • Allows access to complete life cycle history
  • Automate and control work orders with proprietary Escalation Engine
  • Track service technician times, parts and expenses
  • Improve customer service experience with automatic alerts and notifications
  • Real-time accurate view of dispatch operations prevent service dispatch conflicts
  • Warranty entitlement alerts
  • Assign multiple technicians to a single job
  • Get real-time information on a customer’s exact entitlement status
  • Determine the most cost-effective service delivery method
  • Capture manufacturer warranties by serial number

CSDP Field Service Software Benefits

  • Increase sales and support productivity
  • Significantly improve customer service experience
  • Better decision-making tools
  • Resolve service requests faster
  • Higher customer retention
  • Provide proactive service
  • Balance service workload more effectively
  • Reduce service dispatch costs
  • One of the highest ROIs in the industry