In a Forrester study, only 25% of the companies surveyed ranked their core service delivery and field services as very good/outstanding. How satisfied are you with your current service delivery strategy, systems, and processes?

Perhaps you just don’t know where to start. That’s why developed a series of Gap Assessment Tune-Ups. These assessments give you insights into where you might have breakdowns in your processes, duplicate efforts, gaps in performance, or opportunities to reduce cycle times or areas to simplify and improve your business.

Service Delivery

Our Service Delivery Assessment shows you how to maximize your data, workflow, technology and workforce in your field service or customer support organization. There are numerous benefits including improved customer interactions, alignment of business processes with objectives and the ability to respond more quickly to business and environmental changes.

Reverse Logistics Assessment

Our Reverse Logistics Assessment will help you identify gaps and inefficiencies that could be costing your company significant time and money. With our analysis you can to eliminate redundancy in systems, minimize personnel and improve customer interactions.

The Revenue Leakage Assessment helps to evaluate your service and entitlement processes to determine where you might have gaps in your process and where you’re losing revenue. Our assessment focuses on the biggest areas of revenue leakage gaps, such as service entitlement, contracts and warranties. Gain better insight into your service level agreements and contractual terms and conditions, uncovering where you might be over or under delivering on your services. This will help identify failures and correct them, ensuring you get paid for what you actually deliver to your clients. See how your processes align with industry standards and best practices.

Business Process Mapping Assessment

Business Process Mapping Assessment documents and analyzes your current business processes.  The goal is to improve the efficiency and workflow of information throughout your business. This analysis focuses on the strategy, direction and objectives of the company and service delivery operation. It looks at the actual work being completed and the impact the processes have on the end customer. Current processes will be compared to industry benchmarks and best practices to align processes with industry standards.

Current State Assessment

We also conduct an assessment based on your specific needs. We evaluate your current service management solutions to identify areas of that could be costing your company time and money. Our process ensures that all organizational and functional needs are thoroughly investigated and defined in detail. The Current State Assessment builds a roadmap to achieve your service life cycle management needs. We impartially evaluate and establish benchmarks for your service operations. We offer suggestions for system and process changes and address their impact on financial performance, operational efficiency and customer satisfaction.