Service Relationship Management (SRM™) software provides a framework to improve operational efficiency and reduce costs in your service organization while promoting service excellence. Combining these service objectives with a cohesive business process, SRM software has the potential to transform field service and customer service departments from cost centers to revenue generators.
- Contact Center: Helps B2B and B2C. Gives your contact people decision-making tools and information to resolve service requests quickly, increasing customer satisfaction strengthening customer loyalty
- Service Dispatch: Tracks service technician times, parts and expenses and gets real-time field service dispatch operations information. Its powerful Escalation Engine gives dispatch managers the tools to reduce dispatch costs while balancing service workload more effectively.
- Depot Repair: Allows for easy management of RMA, warranties and service repair life cycles. Get at-a-glance historical tracking of repairs, robust analysis and reporting tools, boosting productivity and improving margins.
Companion SRM™ Software: Database agnostic, CSDP provides a full suite of companion software that includes: Knowledge Management, Service Sales & Quote Generation, Warranty Entitlement,Training, Contracts & Billing, Reports, and Scheduling. We also have our Time Tracking software and for mobile solutions, check our SRM Buddy.
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