CSDP’s Knowledge Management software’s intelligent decision tree logic helps your Contact Center, field service employees or end-customers access the answers to frequently asked questions, product information sheets, service documentation and much more. A centralized information repository helps to ensure consistency across the entire organization. Integrated online diagnostics can also be made available for problem analysis. The Knowledge Management SRM © software helps reduce the volume of calls to your contact center or customer support lines. Should an issue require more than can be provided through self-service the software prompts a service request application and auto-populates the service ticket with information provided during the self-service session.

SRM Knowledge Management Software Features

SRM Knowledge Management Software Benefit

  • Reduce volume of calls to customer support lines
  • Intelligent decision tree logic to help employees or end-customers quickly find answers
  • Centralized information repository ensuring consistency across the service organization