CSDP’s SRM© Contact Center software is specifically designed for quick deployment and to help our clients reduce costs and significantly increase customer satisfaction and service request efficiency.
Contact Center software makes it simple to handle all types of service requests via phone, web, email and IVR (interactive voice response). It is specifically designed to support the needs of both Business-to-Business and Business-to-Consumer call centers, help desks and service organizations.
The dynamic rules engine transforms our Contact Center software into a highly effective service request management tool. Using robust assignment logic, requests are routed to queues or individuals based on a selected data element. Save time and improve productivity with auto-generated service requests for follow-up service activities. The SRM Contact Center also promotes customer loyalty by initiating proactive service care campaigns.
CSDP has developed service-by-third-party functionality which acts as both the call receipt agent who passes work to a vendor and as the final servicing agent who receives work from a first-level contact center. SRM Contact Center also seamlessly integrates into your favorite software programs