Our Story
CSDP’s history is a story of innovation, pioneering new technologies for business process management and, above all, a commitment to service management solutions.
With roots back to 1970, Customer Service Delivery Corporation (CSDP) began as a service company, providing customized programming and software maintenance. We bring to the table over 30 years of service industry experience, providing us with the expertise to deliver proven services and solutions that maximize the Service Relationship (SRM)
© process.
A major milestone for the company came about in 2008, when we were able to acquire the assets of Pacific Science Decision Corporation (PDSC) software, effectively transitioning CSDP from a services-led company to a services-led software company, expanding our client-base, industry knowledge and SRM © expertise.
Determined to expand our service expertise, we earned certification as an Oracle Partner in 2008, followed by Microsoft and IBM in 2009. To this day we invest heavily in R&D in the firm belief our SRM© solution and services must deliver value to your organization in the form of improved customer satisfaction and increased profits.
Our Customers
We’re proud to have delivered results-oriented field service software, customer service software, and end-to-end service management software and professional services to SMEs as well as some of the world’s foremost Fortune 500 companies. Our impressive client roster includes:
- 3M
- ADP
- Bank of America
- Bell Atlantic-Sorbus
- Citibank
- Compugraphic
- FDR Field Service Company
- Fujitsu Systems of America
- Hunter Electric
- IBM
- McDonnell Douglas Information Systems
- Mellon Bank
- Merchant Cash Register
- National Grid
- Ricoh
- Rockwell International
- Sony USA
- Wells Fargo
- Whirlpool Corporation
- Xerox
Our Logo: The Symbol of our Values
We’ve often been asked about our logo, the tiger. We chose it as an emblem to encapsulate the qualities we hold as true to our own success and, more importantly, to the success of our clients:
- Courage – We will act fearlessly to develop leading SRM© technologies that make a difference our clients’ bottom line.
- Intelligence – As your partner, we take the time to get to know your business and put together a customized, intelligent service management solution.
- Speed – Our unique iterative development process and speed of execution helps you maximize your return on investment faster.
- Pride – We stand behind all of the work and products we deliver.
- Flexibility – Fully customized, our flexible solutions precisely fit your service business needs.
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