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Don’t take our word for it! Corporations, manufacturers, and government agencies are using CSDP’s innovative suite of service management software and process management tools to increase efficiency, reduce expenses and enable cost centers to become profit drivers. See what some of our clients are saying about us. If you would like to offer some feedback about our service management software or professional services, please email us at info@csdpcorp.com.

 

 

"The best thing about the system is that it is extremely dynamic. So on-the-fly, we have the ability to customize this solution to meet our really fluctuating business model. In the past, we'd have to modify our processes to fit the system. Now the system can be easily modified to fit our processes. So the system meets our needs rather than dictating what we do.


The CSDP team has been able to develop anything we've thrown at them and we had a very smooth implementation--rolling it out, at once, to 150+ employees in multiple states in less than two weeks."


– David Mitchell, Vice President of Operations for CSI

“Not only did they get us off our old CRM solution, they improved our support process by tightly coupling our technicians to our entitlement systems, to our knowledgebase tools, inventory control systems, and reduced our overall warranty cost dramatically.”


– CFO of an internet security firm

“We were able to respond to our customers in record time and yet reduce overstocks, materials, labor costs – all while improving customer service satisfaction.”


– VP of Operations of a leading hi-tech firm

“We were between a rock and a hard place and needed to get off our old CRM solution to make the deal finally close. The team at CSDP was amazing and did what they said they were going to do. The results were amazing…”


– Integration Manager of an internet security firm

“We never thought that we could turn a cost center into a true business in the amount of time that we were given. We all thought that we would be looking for new jobs with small appliance repair shops taking cuts in pay. Instead we are providing profit sharing to all of our employees.”


– President/CEO of a new service company

“We were surprisingly pleased that the CSDP solution team could not only understand our business needs, but were also able to keep up quite well with the science of our business. This helped form a very good team as we were able to understand the development side and could even help narrow down any issues that arose which helped the developers as much of the research work was already performed.”


– VP Service Operations of a Fortune 500 pharmaceutical and medical supply manufacturer

“Without the partnership from CSDP, their creative way of quickly implementing all aspects of a service business, from Contact Center all the way through accounting and billing, we would not have gotten this daunting separation done.”


– Transition Executive of a utility company

“Not only did CSDP deliver on time with our critical Contact Center system replacement, they helped us improve our process to increase our customer’s satisfaction with our service and increased our profit margins as well. We could not have asked for more. Their team was a true added value to our success.”


– Director of Operations of a product manufacturer

“The CSDP team did an unbelievable job. Not only were their Business Consulting services great, but their software development and educational service were even better as we became self-sufficient in maintaining and enhancing the system on our own after three years. They do what they say they can do, and they do it very well. They are worth what we paid for the solution and then some.”


– VP of Operations of a Fortune 1000 office equipment company
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News & Events

Press Release: CSDP Announces Cloud-Based Service Relationship Management (SRM)© Software: The most robust Service Lifecycle Management solution now available as a Software as a Service offering

Join us for a webinar on February 23 at 1 pm EST to look at some of the key trends and challenges that will likely have the greatest impact on the service industry in 2012, and to get a closer view into the future of cloud-based SaaS solutions.

View a recording of our archived webinar with TSIA: Take Your Service Operation from OK to Very Good: Best Practices in Business Process Mapping.

Read how CSI achieved an ROI of 100% over investment using CSDP's SRM Solution.

Read our article about the benefits of "A Single View of Customers and Service Operations"published in Field Technologies Magazine.

 

 
View a recording of our archived webinar with Field Technologies Magazine:

(Field) Servicing At The Speed Of Change: 3 Keys To Successfully Conquering Ever-Changing Business Requirements.

 
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