CSDP’s Service Relationship Management (SRM)© for Reverse Logistics is designed to improve operational efficiencies and reduce costs in depot repair centers as well as to improve inventory and parts management and operational efficiencies, all while promoting superior customer satisfaction. The solution provides in-depth, real-time visibility into demand, supply and inventory costs. With a clear view of the stocking levels of materials, your returns management and depot repair centers gain a competitive advantage.

Features:

• Accurately track customer-owned stock levels and set up remote part lockers or roaming replenishment trucks
• Track costs and eliminate errors and inventory redundancies
• Better traceability with historical logs
• Tighten inventory stock levels and boost operational efficiencies
• Historical tracking of all work orders
• Automatic stock reordering
• Robust Return Materials Authorization (RMA) management
• Barcode enabled for ease of tracking
• Cost variables to automatically determine whether to repair or replace
• Allows for bench technician workload balancing

Benefits:

• Increase inventory profitability
• Balance resources more easily
• Enable supply and demand predictability
• Improve supplier and vendor relationships
• Streamlined repair processes & inventory control reduces costs
• Boost profitability with in-house repair automation
• Higher productivity for workforce and equipment
• Intelligent RMA management maximizes performance
• Easy warranty validation
• One of the highest ROIs in the industry

 

CSDP’s Reverse Logistics software solution typically includes the following modules: Entitlement, Depot, Inventory Control, Training, and Reporting modules. Other SRM modules can easily be added to SRM for Reverse Logistics including Contracts & Billing, Contact Center, Dispatch, Scheduling, Time Tracking, and Knowledge Management.