Reverse Logistics

CSDP Reverse Logistics Software Features
•  Accurately track customer-owned stock levels and set up remote part lockers or “roaming” replenishment trucks
•  Track costs and eliminate errors and inventory redundancies
•  Better traceability with historical logs
•  Tighten inventory stock levels and boost operational efficiencies
•  Historical tracking of all work orders
•  Automatic stock reordering
•  Robust Return Materials Authorization (RMA) management
•  Barcode enabled for ease of tracking
•  Cost variables to automatically determine whether to repair or replace
•  Allows for bench technician workload balancing


CSDP’s Service Relationship Management® (SRMTM) for Reverse Logistics software is designed to improve operational efficiencies and reduce costs in depot repair centers as well as to improve inventory and parts management and operational efficiencies, all while promoting superior customer satisfaction. The solution provides in-depth, real-time visibility into demand, supply and inventory costs. With a clear view of the stocking levels of materials, your returns management and depot repair centers gain a competitive advantage.

CSDP’s Transactional Service Relationship Management (SRM) for Reverse Logistics software offers full visibility into your internal and external service operations in a transaction-based pricing model. This cloud-based solution reduces upfront software and hardware capital and charges customers based on actual usage providing rapid ROI. 

Interested in hearing more about reverse logistics? View a recording of our 2013 Reverse Logistics Automation Benchmark Results Webinar: How transactional-based pricing is transforming reverse logistics, to look at some of the key trends and challenges that will likely have the greatest impact on reverse logistics in 2013 as well as learn ways to stop revenue leakage and drive more revenue from services.

CSDP’s Reverse Logistics software solution typically includes the following modules: Inventory Control, Depot, Entitlement, Knowledge Management, Contact Center, and Reporting modules. Other SRM modules can easily be added to SRM for Reverse Logistics including Contracts & Billing, Service Sales & Quote Generation, Scheduling, Dispatch, Time Tracking, and Training.

CSDP Reverse Logistics Software Benefits
•  Increase inventory profitability
•  Balance resources more easily
•  Enable supply and demand predictability
•  Improve supplier and vendor relationships
•  Streamlined repair processes & inventory control reduces costs
•  Boost profitability with in-house repair automation
•  Higher productivity for workforce and equipment
•  Intelligent RMA management maximizes performance
•  Easy warranty validation
•  One of the highest ROIs in the industry


Choreography Video
View a brief overview of an internally and externally connected reverse logistics system. It will provide a definition of the choreography of the entities involved in an advanced exchange process.


Next Steps

To see a demo or speak to one of our Service Relationship Management software consultants about how we can improve your reverse logistics operations, please contact us at 1 (888) 741-2737 or fill out this form.

Read our case study titled, Automate the Entire Depot Support and Logistics Process.

Read more about it in our overview brochure or our detailed data sheet.

Download Profiting from Reverse Logistics Automation: Results of 2013 Benchmark Survey

Download Service Revenue Trends
- A Joint Research Paper from TSIA and CSDP that will help you understand the trends in services revenue and profits and how they affect your company.

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