CSDP’s Service Relationship Management® (SRMTM) for Reverse Logistics software is designed to improve operational efficiencies and reduce costs in depot repair centers as well as to improve inventory and parts management and operational efficiencies, all while promoting superior customer satisfaction. The solution provides in-depth, real-time visibility into demand, supply and inventory costs. With a clear view of the stocking levels of materials, your returns management and depot repair centers gain a competitive advantage.
CSDP’s Transactional Service Relationship Management (SRM) for Reverse Logistics software offers full visibility into your internal and external service operations in a transaction-based pricing model. This cloud-based solution reduces upfront software and hardware capital and charges customers based on actual usage providing rapid ROI.
Interested in hearing more about reverse logistics? View a recording of our 2013 Reverse Logistics Automation Benchmark Results Webinar: How transactional-based pricing is transforming reverse logistics, to look at some of the key trends and challenges that will likely have the greatest impact on reverse logistics in 2013 as well as learn ways to stop revenue leakage and drive more revenue from services.
CSDP’s Reverse Logistics software solution typically includes the following modules: Inventory Control, Depot, Entitlement, Knowledge Management, Contact Center, and Reporting modules. Other SRM modules can easily be added to SRM for Reverse Logistics including Contracts & Billing, Service Sales & Quote Generation, Scheduling, Dispatch, Time Tracking, and Training.