At CSDP, we built our software from an entitlements perspective so that the transactions can be developed using the foundation of the terms and conditions of the contract. This allows maximum flexibility to develop and implement the terms and conditions of a contract. With this entitlement management solution, you get at-a-glance information on a customer’s exact entitlement status, whether under-contract, under-warranty or out-of-coverage.

This package includes Warranty Entitlement, Contracts & Billing, Report Writing, and Alerts & Monitors.

Features:

• Auto-generates service requests for follow-up activities and for proactive events
• Get at-a-glance, real time details on a customer’s exact entitlement status, whether under-contract, under-warranty or out-of-coverage
• The system can act as a decision-making tool to help determine the most cost-effective service delivery method
• Keep track of contract hours used and contract visits made and alert when customers have exceeded their entitlement thresholds
• Handle virtually any condition for service (of any type e.g. repair, installation, training, etc.)
• Create proactive repair appointment and/or display that preventative maintenance is due
• Provide alerts about warranty coverage issues

 

Benefits:

• Prevents the over delivery or under delivery of service
• Up-sell contracts during the initial call for service
• Turn your service center into a revenue-generating operation
• Free up resources by automating routine contract life cycle tasks
• One of the highest ROIs in the industry