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CSDP White Papers: The latest thinking from some of the brightest minds in the business.

 

White Papers

 

Learn more about the services management software offered by Customer Service Delivery Platform. Whether you’re looking to understand the Service Relationship Management (SRM) © field better or clear insight into our field service solutions, our library of White Papers will give you the insight you’re looking for to help transform organizational departments from cost centers to revenue generators.

Executive Outlook

Our CEO, Jerry Edinger, wrote an article titled, "A Single View of Customers and Service," which was published in the June, 2011 issue of Field Technologies Magazine. 

 

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News & Events

Register for our upcoming webinar with TSIA on May 24th, at 12:00pm - 12:30pm EDT:  The End of ERP: Why Service is Pushing ERP to the Backburner

 

Register for our upcoming webinar with Field Technologies: The Field Service Blueprint - Strategies For Improving The End-To-End Field Service Experience, on June 13, 2012 at 12:00 PM EDT

 

Press Release: CSDP Announces Cloud-Based Service Relationship Management (SRM)© Software: The most robust Service Lifecycle Management solution now available as a Software as a Service offering


View a recording of a webinar that discussed some of the key trends and challenges that will likely have the greatest impact on the service industry in 2012, and see what's in the future of cloud-based SaaS solutions

View a recording of our archived webinar with TSIA: Take Your Service Operation from OK to Very Good: Best Practices in Business Process Mapping

Read how CSI achieved an ROI of 100% over investment using CSDP's SRM Solution


View a recording of our archived webinar with Field Technologies Magazine: (Field) Servicing At The Speed Of Change: 3 Keys To Successfully Conquering Ever-Changing Business Requirements

 
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