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If you’re looking for portable, shareable descriptions of CSDP’s Service Relationship Management (SRM) © software, help yourself to any one of these downloads and learn more about the services management software we offer. In addition, please keep checking back as we’ll be adding to this page as new PDFs become available. Downloads:CSDP Work Flow ToolContact Center Metrics and Performance ManagementCSDP Corporate OverviewCSDP Scheduling SoftwareUser UniVerse Benchmark (Note: CSDP purchased PDSC in 2008)
CSDP's Time Tracking Tool
Infrastructure Unification
Contact Center
Technology Services World 2011
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View a recording of our archived webinar with TSIA: Take Your Service Operation from OK to Very Good: Best Practices in Business Process Mapping.Read how CSI achieved an ROI of 100% over investment using CSDP's SRM Solution.
Learn about Service Revenue Trends in TSIA's Service Revenue Trends Research Report.
Read our article about the benefits of "A Single View of Customers and Service Operations" published in Field Technologies Magazine.
View a recording of our archived webinar with Field Technologies Magazine:
(Field) Servicing At The Speed Of Change: 3 Keys To Successfully Conquering Ever-Changing Business Requirements.
CSDP certified as a “Green Business” by the Institute for Green Business Certification.
• CSDP Green