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Since I began working for a service company, I’ve been paying a lot more attention to how companies can improve their customer service.
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Knowledge Base Technology
Quiz-What's Your Service Personality Type
Service Revenue Trends from IBM, HP, Oracle and More
Recruit for Attitude, Train for Skill
Telework, Home Reporting, Telecommuting--A Win-Win for All Involved!
How to Avoid A Failed Field Service Solution or Service Lifecycle Management Project
Register for our upcoming webinar with TSIA on May 24th, at 12:00pm - 12:30pm EDT: The End of ERP: Why Service is Pushing ERP to the Backburner
Register for our upcoming webinar with Field Technologies: The Field Service Blueprint - Strategies For Improving The End-To-End Field Service Experience, on June 13, 2012 at 12:00 PM EDT
Press Release: CSDP Announces Cloud-Based Service Relationship Management (SRM)© Software: The most robust Service Lifecycle Management solution now available as a Software as a Service offering
View a recording of a webinar that discussed some of the key trends and challenges that will likely have the greatest impact on the service industry in 2012, and see what's in the future of cloud-based SaaS solutions View a recording of our archived webinar with TSIA: Take Your Service Operation from OK to Very Good: Best Practices in Business Process Mapping Read how CSI achieved an ROI of 100% over investment using CSDP's SRM Solution Read our article about the benefits of "A Single View of Customers and Service Operations"published in Field Technologies Magazine.
View a recording of our archived webinar with Field Technologies Magazine: (Field) Servicing At The Speed Of Change: 3 Keys To Successfully Conquering Ever-Changing Business Requirements
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