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Is a Product Itself Worth the Experience?

By CSDP Site Admin on 8/23/2010 6:14 PM

 

csdp, customer service delivery platform, service relationship management, SRM, product experience, customer service, service management

 

Being of the younger generation (I just graduated from college in '09), I am very much engulfed with the advent of new technology. My peers were among the first to buy CD players back in elementary school, and then were the first to buy ipods/iphones/ipads when they came out. And there were several malfunctions of these Apple products upon their release. Each version seems to have several problems before they work out the kinks, and it doesn’t matter to us—we just need to get our hands on it—be the firsts to have that. That’s the thing with my generation—everyone’s looking for the newest technology.

 

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