Reactive service—we all do it. It’s an integral part of what a good service company has to offer. For example, a customer calls in with a complaint, and you take care of it. Job done. However, fixing problems once they happen doesn’t always prevent the problem from reoccurring...

When faced with this burning question, most people believe that you should forget about your weaknesses and focus on making your strengths even stronger. However, as the expression goes, “If it’s not broke, don’t fix it.” We believe that you should tend to your weaknesses in order to better your general skill set rather than only focusing on your strengths. In order to be the best at what you do, we believe you must be strong in every area, not just in one. After all, a ship with expensive, state-of-the-art sails is useless if there are holes in its hull.