According to the 2012 –Year of Expansion for Service Delivery Automation benchmark report by Bill Pollock, President of Strategies For Growth℠ the official research partner of The Service Council™, it’s clear that service managers are moving toward cloud-based solutions because of their efficiency and cost savings. When asked about service delivery goals, the preference for delivery of solutions was basically 3:2 in favor of cloud-based solutions.
The Forrester Research Inc. report “The SaaS Market Hits Mainstream: Adoption Highlights 2011” on May 3, 2011 notes that “adopters of cloud-based offerings are finding that cloud delivery can lead to some significant benefits, including lower costs—both upfront and long-term, faster speed: delivery of application features as well as business agility, and better support and satisfaction.”
SOA World Magazine’s article "Understanding the Benefits of SaaS for SMB’s" listed the following benefits of cloud-based software:
- Low Financial Risk
- Easy Deployment
- Comprehensive Support
- Relief for IT Staff
- High Security
- Access from Anywhere
Clearly there are many reasons to take advantage of cloud-based software. Hence, CSDP is proud to announce the release of our SaaS solution for Service Lifecycle Management. We made a strategic move to build a robust cloud solution so that small to medium companies can take advantage of the reduced infrastructure costs and quick ROI. We also knew the solution would be ideal for field service organizations to offer technicians and customer support professionals anytime, anywhere access to all the customer data they need.
CSDP's Service Relationship Management (SRM©) software provides a holistic approach to automating all of your Service Lifecycle Management functions by integrating your data, processes, and technology. Below are just a few of the ways we help companies reduce revenue leakage and increase customer satisfaction:
- Eliminating under/over delivering of service and getting paid for what you deliver
- Lowering support costs and increasing productivity with a single view of customer and service operations
- Enabling cross-selling and up-selling by all service personnel, including field engineers
- Providing proactive service by auto-scheduling of preventative maintenance, predicting customer needs, anticipating breakage after particular events/times, etc.
Find out more by registering for CSDP’s upcoming webinar, “2012 Service Delivery Automation Benchmark Results Webinar: How to stop revenue leakage & drive more revenue from services.”
By attending the webinar, you will be one of the first to hear the results of the Strategies for Growth℠ benchmark report and you’ll receive a complimentary copy. You’ll get an inside look at some of the key trends and challenges that will likely have the greatest impact on the service industry in 2012 and we’ll provide a brief demo of our SaaS solution. Register today!