Buzz  >  SRM Blog

CSDP's SRM Blog

Share
Sep1

Written by:Site Admin
9/1/2010 8:12 PM 

 

csdp,customer service delivery platform,service relationship management,SRM,customer service,service management

 

A couple of months ago, I was on an airplane watching the flight attendant go through the pantomime of safety instructions and reading the accompanying illustrated safety card when something captured my thoughts. They instruct you to put your own oxygen mask on before you go on to help anyone else. This is an extreme example, but what better way to point out that you cannot care for anyone else effectively if you don’t care for yourself first and foremost.

As someone who is very much a caretaker, this way of thinking was very counter-intuitive to me. This turned my thoughts to consider this question, “Are there other areas in my life that would require me to put myself first before being able to properly care for others?”

The answer I came up with is an astounding… all areas!

Turning this point of view onto the workplace, consider how when you feel healthy and well rested, you feel like you can take on the world. This affects your mood, your interactions with people, your ability to think and work more effectively, and so on. Now consider those days when you show up to work not feeling great, tired, or with emotional baggage weighing you down. It’s hard to focus, and your interactions with co-workers and customers are unfulfilling and not as productive. Your output and your focus are low!

There is no way to prevent bad days, but if you tend to put others first, maybe take a closer look at that behavior. Who does it really benefit if you run yourself into the ground? Are your attempts to take-on everything in spite of yourself really helping anyone effectively?

Maybe upon a closer look, you will realize there is always room for improvement, like I did. Maybe you will learn that through improving yourself, you’re actually improving things around you too.

 
Want to see more? Follow us on Twitter or join our LinkedIn group.
 

Copyright ©2010 CSDP Corporation

   Green Business Certified

 

           >> Contact Us

Follow Me!

 

   Top Blog Entries  
  
 

News & Events

View a recording of our archived webinar with TSIA: Take Your Service Operation from OK to Very Good: Best Practices in Business Process Mapping.

Read how CSI achieved an 
ROI of 100% over investment using CSDP's SRM Solution.

Learn about Service Revenue Trends in TSIA's Service Revenue Trends Research Report.

 

Read our article about the benefits of "A Single View of Customers and Service Operations" published in Field Technologies Magazine.

 

View a recording of our archived webinar with Field Technologies Magazine

(Field) Servicing At The Speed Of Change: 3 Keys To Successfully Conquering Ever-Changing Business Requirements.

 


CSDP certified as a “Green Business” by the Institute for Green Business Certification.


  CSDP Home 
 
 
 

 
     
 Why CSDP?Who We AreSolutions BuzzResourcesTalk directly to an SRM
 
 • Our Story  • SRM BlogWhite Papers Software Specialist:
 What We Do

 • CSDP Green

 Industries Serviced • NewslettersCase Studies (888) 741-2737
   • What is SRM © Software?  • Team • Service Providers • News CenterWebinars
   • SRM © Software • Customers • OEMs/Manufacturers • CSDP on The WebSRM Product Info CSDP Corporation
   SRM Wheel • Careers • CRM/ERP Consultants 
Product Tour 15615 Alton Parkway
   • Professional Services   
Events Suite 310
 
     Irvine, CA 92618
       
     
 Contact CSDP
      Terms of Use
      Privacy Policy