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By Site Admin on 8/30/2011 1:43 AM


Business Process Mapping

 


In a recent field service benchmarking study done by WBR, a whopping 61% of all surveyed said they would change or optimize processes in order to scale their knowledge base for an ever-expanding array of products. Optimizing processes beat out Knowledge Management Software and additional resources. So what does this say about a company’s existing business processes?
 

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