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By Site Admin on 7/25/2010 6:46 PM

 

csdp, customer service delivery platform, service relationship management, SRM, trend, business, customer service, service management

 

I recently read an article that discussed a great new trend in progressive companies...

 

By Site Admin on 7/14/2010 3:43 PM

 

csdp, customer service delivery platform, service relationship management, SRM, constant change, customer service, service management

 

The only constant is change. It’s inevitable, especially in the year 2010. New technologies are coming out every day. New businesses emerge, new processes are created, and if you’re not up to speed, you’re going to get left behind. There’s no excuse to have an outdated company. If you stick to your old ways and aren’t at least flexible about changing them, you’re going to get broken.

 

By Site Admin on 7/12/2010 10:33 PM

csdp, customer service delivery platform, service relationship management, SRM, customer service, feedback, employees, service management

 

Want some great ideas about how to better your business and corporate culture? Ask your employees!
You would be hard pressed to find people with more knowledge of the ins and outs of your daily business than your own employees, and yet they are so regularly an untapped source of knowledge.

 

By Site Admin on 7/8/2010 7:01 PM

 

csdp, customer service delivery platform, service relationship management, SRM, kindness, customer service, service management

 

This may sound like a refresher course on a subject we all learned in kindergarten, but it bears repeating because I see this rule broken every day both in business and social interactions. Be kind to others!

 

By Site Admin on 7/6/2010 1:06 PM

 

csdp, customer service delivery platform, service relationship management, SRM, sales, customer service, service management

 

Customer Service is ultimately more important than sales. We’ll state that right from the beginning because we truly believe that. Why is it more important? Because you need to retain customers, of course! It costs less to retain a customer (utilizing the services of customer service reps) than to acquire a new one (services from salespeople)...

 

By Site Admin on 6/30/2010 5:45 PM

csdp, customer service delivery platform, service relationship management, SRM, respect, customer service, service management

 

As a company, as a manager, or even just as a human being, you desire respect.  You want to be treated fairly and correctly by those around you in personal and in business relationships. But how does one earn this elusive respect?  There is definitely a right way and a wrong way to go about it.

 

So what is the right way...?

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